广州三甲医院工作人员知觉压力与职业倦怠状况

Perceived stress and occupational burnout among hospital staff in Guangzhou tertiary hospitals

  • 摘要:
    背景 三甲医院工作人员是职业倦怠的高发群体,及时识别并精准干预对提升医疗服务质量具有重要意义。目前缺少不同岗位医院工作人员的知觉压力和职业倦怠状况及差异的比较研究。
    目的 描述不同岗位医院工作人员的知觉压力和职业倦怠状况并比较其差异,探讨知觉压力与职业倦怠的关系及职业倦怠的影响因素。
    方法 2022年5月采用便利抽样法抽取广州市6家三甲医院1526名医院工作人员,采用一般资料调查表、《中文版知觉压力量表》和《中文版马斯勒倦怠量表-服务行业版》调查研究对象的基本特征、知觉压力和职业倦怠情况。采用χ2检验、单因素方差分析或Kruskal-Wallis H 检验比较不同岗位医院工作人员知觉压力、职业倦怠的差异;采用Pearson相关分析探讨知觉压力与职业倦怠的相关性;采用多重线性回归法分析职业倦怠的影响因素。
    结果 回收有效问卷1388份,有效回收率90.96%;437名(57.0%)护士、273名(58.6%)医生、24名(57.1%)药剂师和62名(54.9%)行政人员显示健康危险性知觉压力阳性(P=0.892)。392名(51.1%)护士、213名(45.7%)医生、19名(45.2%)药剂师、53名(46.9%)行政人员职业倦怠阳性(P=0.005)。Pearson相关分析显示,护士、医生、药剂师及行政人员的知觉压力与职业倦怠呈正相关(r=0.59730.56870.54640.5276P<0.01)。多重线性回归分析显示,知觉压力(b=1.4587P<0.001)、职业喜爱度(b=−7.4195P<0.001)、健康自我评价(b=−2.0428P<0.001)、工作年限(b=−0.1135P=0.016)、护士岗位(以行政人员为参照)(b=3.2435P=0.045)进入职业倦怠的回归方程(P<0.001)。
    结论 医院工作人员普遍存在有健康危险性知觉压力和职业倦怠,护士的职业倦怠高于其他岗位人员。医院管理者要关注知觉压力较高,职业喜爱度较低,健康自我评价较差,工作年限较短的医院工作人员,尤其要关注护士群体。

     

    Abstract:
    Background Staff in tertiary hospitals are a high-risk group for occupational burnout. Timely identification and precise intervention are crucial for improving healthcare service quality. However, comparative studies on perceived stress and occupational burnout among hospital staff in different positions are lacking.
    Objective To describe the status of perceived stress and occupational burnout among hospital staff in different positions and compare the differences, explore the relationship between perceived stress and occupational burnout, and identify the influencing factors of occupational burnout.
    Methods In May 2022, 1526 hospital staff members were selected by convenience sampling from six tertiary hospitals in Guangzhou. Data were collected using a general information questionnaire, the Chinese Perceived Stress Scale (CPSS), and the Maslach Burnout Inventory-Human Services Survey (MBI-HSS) to assess demographic characteristics, perceived stress, and occupational burnout. Chi-square test, one-way ANOVA, and Kruskal-Wallis H test were used to compare differences in perceived stress and occupational burnout among staff in different positions. Pearson correlation analysis was used to explore possible correlation between perceived stress and occupational burnout. Multiple linear regression was conducted to identify influencing factors of occupational burnout.
    Results A total of 1388 valid questionnaires were collected, with an effective response rate of 90.96%. Among them, 437 nurses (57.0%), 273 physicians (58.6%), 24 pharmacists (57.1%), and 62 administrators (54.9%) reported positive perceived health risk stress (P=0.892). Additionally, 392 nurses (51.1%), 213 physicians (45.7%), 19 pharmacists (45.2%), and 53 administrators (46.9%) reported positive occupational burnout (P=0.005). Perceived stress was positively correlated with occupational burnout among nurses, physicians, pharmacists, and administrators (r=0.5973, 0.5687, 0.5464, and 0.5276, respectively; P<0.01). The multiple linear regression identified perceived stress (b=1.4587, P<0.001), job satisfaction (b=−7.4195, P<0.001), self-rated health (b=−2.0428, P<0.001), working years (b=−0.1135, P=0.016), and being a nurse (compared with an administrators) (b=3.2435, P=0.045) as significant factors for occupational burnout (P<0.001).
    Conclusion Perceived health risk stress and occupational burnout are common among hospital staff, with nurses experiencing significantly higher levels of occupational burnout compared to other positions. Hospital managers should pay more attention to staff with higher perceived stress, lower job satisfaction, poorer self-rated health, and shorter working years, particularly nurses.

     

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